Models used to deliver e-Learning

There are a number of different models associated with delivering e-learning; some of which are dependant on the subject matter and nature of the learning required. The key models for e-learning delivery are:

Tutorial-led approach
Scenario based approach
Assessment-driven learning
Games-based learning

Tutorial-led Approach

A tutorial-led approach is probably the most common type of e-learning delivery. Learners are guided through ‘modules’ and are asked to navigate the subject area with minimum interaction required.

Tutor led learning is an effective way of delivering corporate inductions. The use of Flash animation, audio and interactivity can give the learner a more enjoyable way of understanding the business.

The example in Appendix A is based on a simple ‘roll-over’ interaction. The learner could identify the different elements of the eye by clicking on them. This gives the learner control over the about of information that is delivered to them.

The tutorial approach works very well if integrated with tasks, assessments and games. This will give the learner a variety of activities to complete, this ensure that e-learning course doesn’t become boring and the get all essential benefits.

An example of knowledge management systems can be found in Appendix B. These online systems are driven by intelligent search engines that accurately categorise content, enabling materials to be found easily.

Many systems also enable learners to publish their own content for use by others. This method supports collaborative learning and the sharing of best practice.

Scenario-based approach

A scenario-based approach focuses the learner in an online environment that mirrors their own working conditions. It adopts a simulated approach in order to prepare learners for the expectations placed upon them in their role. Tasks, problems and challenges are set and learners must respond by making effective decisions in order to succeed.

This element is very applicable to role based learning such as customer services or project management. We have created e-learning solutions which enables a customer services representative to practice their communications skills through a simulator. This involves the learner interacting with a ‘virtual’ client through an ‘ask’, ‘tell’, ‘show’ option all the time following a defined process.

Other forms of scenario based learning include job role assessment. Delivering this form of e-learning on a regular basis allows you to consistently monitor learners and their ability to carry out their job role duties.

A manager in any organisation will be expected to deal with problems and tasks, both internally and externally. It is important that they are continually challenged and assessed against the key areas of their role; this will build a plan of where they excel and where knowledge gaps need to be addressed.

Scenario-based learning can follow a linear pattern; the progression through learning content can be structured in a fashion that allows learners to go from task to task in an ordered fashion.

Alternatively, the progression through the content can be dependent on decisions and how learners react to the challenges set; this non-linear progression is powerful as learners are effectively taking control of their own destiny, they see the results of their actions and must learn from mistakes in order to succeed.

Assessment-Driven Learning

Assessment-driven learning involves continuously assessing the learner as they are working within the e-learning course. Traditional methods for doing this have been through the use of simple questioning techniques:

Multiple choice – (single answer)
Multiple choice – (multiple answer)
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Free text entry
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The design of assessment-driven learning is improving all the time. Current strategies are incorporating practical assessments within scenario-based learning. Assessments are driven by problem-solving activities, role-related events or organisational processes. .

Games-based Learning

Games-based learning involves using popular gaming characteristics to ensure that learning solutions are informative, engaging and of course, fun.

It is important for the learner to gain a sense of achievement in completing a learning module; therefore there is value in design solutions that involve problem-solving, achieving goals and have a high degree of interactivity.

Games can offer your staff a new and exciting way of learning. Improvements in technology and delivery methods give you the ability to create simulated environments which mirror the individuals working life; this in turn creates challenging and engaging learning.

Learners’ playing online games in teams (or against one another) enriches the learning experience and gives the ability to compete, control, co-operate and communicate.

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